Refund & Digital Download Policy

Last Updated: September 5, 2026

Thank you for supporting DMS Studio Masters. Because our music and other digital products are delivered electronically, the following refund policy applies to purchases made through our website.

Digital Music Downloads

All sales of digital music downloads are generally final once the purchased content or download access has been provided.

Because a digital product cannot be physically returned after it has been delivered, we normally do not provide refunds or exchanges because a customer:

Changes their mind after purchasing.
No longer wants the song or album.
Purchases the wrong song or version.
Is unable to use the file because of a device, application, or other compatibility issue outside our control.

Nothing in this policy limits any refund or consumer rights that cannot legally be waived under applicable law.

Problems With Your Download

We want you to receive the music you purchased. If there is a problem with your order, please contact us.

Examples include:

You paid but did not receive access to your download.
The download link does not work.
You received the wrong song or file.
The downloaded file is damaged or cannot be opened.
You were accidentally charged more than once for the same purchase.

When appropriate, we may provide a replacement download, correct the problem, or issue a refund.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same transaction or that an incorrect amount was charged, please contact us so we can review the transaction.

If we determine that an incorrect or duplicate charge occurred, we will take reasonable steps to correct it.

Refund Requests

When contacting us about a purchase, please provide enough information for us to locate the transaction, such as:

Your name
Email address used for the purchase
Song, album, or digital product purchased
Approximate date of purchase
A brief description of the problem

For your security, do not email us your complete credit or debit card number.

Payment Processing

Payments may be processed through third-party payment providers, such as Square. Refunds or payment corrections, when approved, may therefore be processed through the original payment provider and payment method.

Processing times after a refund is issued may depend on the payment provider and your financial institution.

Complimentary Downloads

Music or other digital products provided free of charge are not eligible for monetary refunds.

If you experience a technical problem with a complimentary download, you may contact us and we will make reasonable efforts to assist you.

Changes to This Policy

DMS Studio Masters may update this Refund & Digital Download Policy periodically. Any changes will be reflected by updating the “Last Updated” date at the top of this page.